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(
Universal / Industry Standard for Formal Wear)
If item is Not
Available or Sold out, 100% refund will be issued.
In most cases,
charging is done on the day of shipping.
If item has been
Ordered, exchange is allowed and refund will be issued as
store credit.
This is
universal policy for formal wear industry due to special nature of
the business. There are some stores that offer no exchange no
refund policy, but we will be glad to assist you with exchange
process with the best customer service. All events will be
documented, and entire exchange process, including status for each
item, will be available for you to view online for "peace of
mind". There is a 25% restocking fee on all returned items.
All refunds will be issued as store credit, valid for one year.
Items are carefully inspected before shipping but in case of
damaged merchandise, same item/size/color will be sent without the
exchange fee.
Order
Cancellation & Restocking Fee
Dear customer, please
note that we are not able to return the dresses to manufacturer.
Due to size and color issues, NONE of our dress factories accept
returns.
This is a serious issue for us, and even with the restocking fee, we are still at a loss
(item cost, shipping cost, processing time and cost).
If item status is showing "Ready to Order" then
you may cancel without any fee.
If item status is showing "Ordered", "Received"
there will be 30% cancellation fee.
If item status is showing "Paid/Shipped" then it
can not be cancelled.
RA# (Return
Authorization Number)
Before sending the merchandise back to us, you will need to use
Live-Chat or call customer service and receive a
Return Authorization Number (RN#), and write outside the box.
You must write the
RA# on the outside of the box below the return address.
All packages that do not have the RAN on the outside of the box will be refused.
All items being returned must be postmarked within 5 business days of receiving them. The receive date is determined by the tracking number for your package.
* The shipping charge to return the package will be billed to your credit card.
* Shipping charges and rush fees are non-refundable.
* Bras, undergarments, headpieces can not be returned.
* Exchanged item can not be returned for exchange/refund.
* Special Sale items / Clearance items are Final Sale, and
they are not returnable.
* Returned dresses will be carefully inspected. Any sign of
wear, any amount of smell, stain, pet hair, missing or sign of
wear showing on tag will disqualify for exchange/store-credit, and
will be returned at customers expense.
Please
complete and print the MERCHANDISE
RETURN AUTHORIZATION FORM
for returns.
Made-to-Order
Items: (Items
made at factory per request, taking 4-12 weeks for delivery)
Made-to-Order
items are made at the factory after order has been placed, taking
between 4-12 weeks.
Made-to-Order
Items are not eligible for exchange or store credit.
Clearance and
Sale Items are FINAL SALE
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UPS
GROUND*
USPS
PRIORITY